A Service Agreement is an agreement between a service provider and customer that outlines the service to be provided along with terms and conditions underlying such service. This Agreement records the terms of service agreed between the service provider and customer. It specifies broad terms like service to be provided, performance, charges, timelines, responsibilities of parties, guarantees and warranties etc. This agreement ensures that the terms are properly recorded and parties are aware of their roles and responsibilities thereon.
Service Agreement is normally required in case of provision of any form of services. Some examples are-